FAQ
How can I contact Maximum escape?
You can contact us by telephone to the numbers 933180155 or 931380648, or via email at booking@maximumescape.com, as well as on social networks. You can also contact us on Whatsapp at the number 650001661.
Why can I not make a reservation for a game?
It can be due to server failure or due to incompatibility with your computer, as well as due to website maintenance. You may wait for a few minutes and try again. If you are still unable to make a reservation, contact us and we will help you.
What is the minimum time in advance that is needed to be able to make a reservation?
There is no minimum time in advance required in order to make a reservation, although we appreciate if you contact us at 933180155 or 931380648 if you want to book with less than 2h in advance in order to allow our team to prepare your game adequately.
Where do the games take place?
It depends on each game. You can find the description page of each game on our website. Make sure you check the right address, as looking for us up on online maps may take you to the wrong establishment.
How many people can play in a game?
Our games are designed for the enjoyment of a minimum of two people up to a maximum of four. In "Refugio 27" and "Hotel Overlook", the minimum number of players is three and the maximum is five. Under no circumstances will we accept more players per game. If you are more players than the limit you can divide the team in different games.
How do I pay for the game?
To make a reservation is mandatory to pay 30€ through our website, the rest of the payment is made once you are in the corresponding place, after playing the game. For reservations on Saturdays or holidays a full payment of the experience is required.
What is the minimum age required to participate in the games?
Each of our games has a minimum age. You can check it in the section of each game. The minimum ages are +5, +8, +12 and +16, depending on the game. Children under 16 must always include an adult (+18) in the group, except for "Abandoned Hospital", where must always be an adult in the group. We reserve the right to request the necessary documentation to verify the age of the participants.
Is it necessary to have at least one adult in the team to play a game?
The minimum age to come without an adult is +16, in case a member of the group is under that age, there must be an adult in the team (+18), except for "Abandoned Hospital", where must always be an adult in the group. We reserve the right to request the necessary documentation to verify the age of the participants.
Is there any medical consideration in order to play?
The majority of our games require a minimum of physical agility, and thus it is not recommended if any of the participants suffers from a condition that limits his or her mobility. In case of pregnant women, cardiovascular problems or epilepsy, we recommend to call us to advise you which game is more adequate given the circumstances.
Can I use objects that I bring with me?
The use of any electronic device is totally forbidden during our games, as well as any object which can make light or any object which was not found inside the game. Upon arrival, you will be asked to leave all your belongings in the lockers provided for such purpose. Similarly, no water or food can be taken inside the game (they can be left in the lockers).
Can I change the date of my reservation, cancel it or modify it?
"
The reservation cannot be canceled or modified with less than 48 hours notice. In the event of cancellation or modification with less than 48 hours, consumer customers are informed that the €30 paid as a prepayment will not be refunded and, in the event that full payment has been made (Saturdays, holidays and special events ), no refund will be provided either.
In case of cancellations made in advance of the 48 hours prior to the start of the game, the client will receive a refund of the prepayment made, except for the amount of €5 for administrative and management expenses.
In the case of the game Mystery City: The Secret of Cerdà, to request a cancellation or reschedule the reserved service, you must contact us by email: who@mistery.city at least 48 hours before the reservation start.
If the reservation is canceled less than 48 hours before its start, the amounts paid as prepayment will not be reimbursed. Any communication in relation to the game Mystery City: The Secret of Cerdà must be made via email to who@misery.city.
"How much time in advance should I come to the establishment?
Take into account that all team members must arrive at least 15 minutes before the beginning of the game in order to be able to start your game on time. The indicated time on the website corresponds to the beginning of the game, not to the time of arrival at the establishment. If you are late, time will be taken from the total time to play in order to ensure that the following games are not affected by the delay. If you arrive more than 15 minutes late, the game is cancelled automatically.
What happens if someone from the team wants to quit the game?
We are supervising our games constantly, through cameras as well as audio. If a member from the team wants to quit the game for whichever reason, he or she only needs to say it out loud and clear. Likewise, if all the team members wish to abandon the game for whatever reason, you only need to say it. Please, take into account that you have to make clear if you wish to abandon the game.
Can we play if the person who did the reservation can not come?
Of course, you only need to tell us the name of the person who made the reservation.
What happens if the game is interrupted?
Once started, if the game is interrupted willingly by the players, the total cost of the game will be charged.
Which clothes are more convenient to play comfortably?
We strongly recommend to bring informal and comfortable clothes, as well as flat shoes. We do not recommend to come with skirt, suit, high heels or flip-flops. If you wear glasses, do not forget to bring them. In Vault 27, people with long hair must bring a rubber band in order to tie it
How long do the games take?
The duration of our games varies depending on the game. You can find the corresponding duration of each game on the game description in our website.
What is the difficulty of the games?
It depends on the game. Given that our games are not classic Escape Rooms, it is complicated to establish their difficulty. However, without any doubt the most difficult room we have is Vault 27, and thus it is recommended to play it once you have played at least 10 Escape Rooms. The other games have a similar difficulty.
Is there any parking nearby?
As both of our establishments are located in the city center, finding parking spots can be complicated. However, there are several parkings in the area. One of them is open 24h a day and it is located in Urquinaona square, close to both establishments.
We are a group of more than 12 people, how should we make a reservation?
For social groups (such as birthday celebrations) and corporate groups (team buildings, afterwork events) you can contact us using the contact form that you will find in the section “corporate” from our website, or send us an email at booking@maximumescape.com.